FAQ
Frequently Asked Questions
What makes Maison Collar different?
Maison Collar focuses on refined design and premium materials inspired by European craftsmanship. Our pieces are created to blend timeless style with everyday durability for pets who deserve exceptional accessories.
Are your collars suitable for both dogs and cats?
Yes. Many of our designs are suitable for both dogs and cats depending on size. Each product page includes detailed sizing information to help you find the perfect fit.
How do I choose the correct size?
We recommend measuring your pet’s neck with a soft measuring tape and comparing it with the sizing chart provided on each product page.
If you are between sizes, choosing the larger size usually provides the best comfort.
What materials are used in your products?
Maison Collar products are crafted using premium materials including genuine leather, durable hardware, and carefully selected textiles designed for longevity and comfort.
Where do you ship?
We currently ship throughout the United States, with plans to expand internationally in the future.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on location but usually arrive within 5–10 business days.
Can I return my order?
Yes. If you are not satisfied with your purchase, returns are accepted within 14 days of delivery provided the item is unused and in its original condition.
How can I contact Maison Collar?
You can reach our team anytime through the Contact page or by emailing us directly. We are always happy to assist.
